Call for abstracts

Possible topics

Artificial Intelligence (AI) and Service

Big Data and Service

Smart Service Systems

Analytics and Service

IT as a Service

Service Human Resources / Factors

Service Strategy

Employee Engagement

Service Productivity

Service Science

Social Networks and Service

Technology-based Service (Apps)

Customer Experience Management

Transformative Services

Internet of Everything and Service

Service Design

E-Service & E-Government

Service Operations

Theoretical Perspectives on Service

Consumer Privacy

Digital Service (Strategy)

Customer Value Creation

Service Innovation

Public Sector Service

Transforming Organizational Culture

Service-Dominant Logic (SDL)

Platform-based Service Models

Service at the “Bottom of the Pyramid”

Theoretical Perspectives on Service

Retailing and Services

Organizational Climate

Service Management

Service Engineering

Sharing Economy


Service Marketing

Internet of Everything and Service

Transformative Service Research

Robotics and Service

Service Information Technology

Healthcare Service

About Abstracts

You are invited, as a service academic or practitioner

to submit a 400-word abstract for a possible presentation at the conference.

Practitioners are invited to submit and share case studies, best practices, trends and recent developments in the service industry.

The conference committee will select

the most promising and noteworthy abstracts for the “Best Practitioner Paper Award”. Abstracts may focus on any service topic, including (but not limited to) the topics above.

Submit your Abstracts here

Not sure about your abstract proposal? Learn more.